By leaving your pets in our care, it is deemed that you accept these terms and conditions.
All pets must have current vaccinations and the certificate must be sighted by our staff when you drop your pets off or scanned into our booking system. If you cannot show proof of vaccination, we will not be able to board your pet. If you are unsure of the require vaccinations, please check with your vet. It is recommended that you give your pets flea and worm treatments at least 10 days prior to boarding. All pets left with Spring grove must be healthy, clean and with no signs of any communicable illness/disease/pests.
Pick up and drop off times are from 8am to 10am and 4pm to 6pm Monday to Friday and 4pm to 6pm only on Sundays and Public Holidays. Note we are closed for pick up and drop off on Saturdays. The day of drop off is charged as a full day irrespective of time of drop off. No charge applies on the day of pick up if this is before 10am. After 10am collection incurs a full day charge. We adhere strictly to these times and an out of hour charge of $50 applies for interruptions outside these hours. Please drop off and pick up your pet at the allotted date and time slot and if you would like to change that please prearrange. If you collect your pet at a different time slot or day, we may ask you to come back for them at the agreed time.
Please provide us with as much information about your pet as you can to help ensure they have a safe and enjoyable holiday. Let us know if they have allergies, are prone to jumping fences, do not get on with other dogs or are afraid of certain things. Also let us know if anything has changed – for example they are no longer social.
We are a friendly kennels who socialise the dogs and encourage long periods of playtime. We do not take care of aggressive or vicious dogs. If your dog has been classified as a menacing dog after we have cared for them, we must be notified immediately. If your dog attacks a human or other animal, it will be isolated immediately and either you or your emergency contact person will be asked to collect them. If you are unable to collect them they will be released to the local authority until you are able to collect them. You will be responsible for all medical and vet charges that result from such an incident.
A $50 non refundable deposit may be required for bookings during school holidays and long weekends as well as longer bookings.
There is a minimum stay of 7 days over the busy Christmas period of 20th December to 7th January and $100 non-refundable deposit will be required to secure the booking.
We prefer that all pets are desexed and do not cater for intact male dogs older than 9 months (unless pre-arranged). We cannot care for females in season under any circumstances. Please do not bring your pet if she is in season as we will have to contact you or your contact person to collect them immediately when we notice. If no one can be contacted, we may ask the local pound to care for them until they can contact you.
If your pet becomes unwell or injured, we reserve the right to take them to the vet and you will be responsible for any costs incurred. Where possible we will use your own vet but if that is not possible, we will use the Vet Centre Richmond.
All days booked will be charged, irrespective of late delivery or early collection. Flexibility is considered in extreme circumstances.
Whilst every effort will be made to ensure that your pet has a safe stay with us, they are boarded at your own risk for illness, injury, pregnancy, death or loss for any reason whatsoever.
If your pet has not been collected after 5 days of the agreed collection time and we are unable to contact either you or your emergency contact, they will be deemed as abandoned and released to the local authority.
Our payment terms are immediate on exit. Outstanding charges will incur a 5 % interest penalty as well as an additional $5.00 administration fee for every follow up required until the invoice has been paid. We do use the services of a debt collection agency and if we do refer a client to the agency, the client will be liable for these costs as well.
- Please do not climb over locked gates and our fences if you have arrived outside our drop off and pick up times.
- We prefer that you bring as little with you as possible as we have enough leads, bedding, toys, bowls, and other containers. If you leave these with us, they are left at your own risk and we bear no responsibility for loss of these articles.
- We have a lost property box, but items will be cleared every 3 months
- Please treat our staff with respect and in the same manner that you wish to be treated