What do I need to bring?
We supply bowels, bedding and food. If your pet is on a special diet, please bring your own food and amount you are giving e.g. 1 cup am and pm. Please bring your current vet vaccination card, if lost please get an up to date print out from your vet, if unsure what vaccinations your dog needs please phone your vet and explain they are coming into a kennel/cattery and they will advise what you need.
Why do you have set pick up and drop off times?
Our council license specifies our pick up and drop off times and operating outside these can jeopardise the future of our business.
Does my dog interact with other dogs?
If your dog is well socialised, we will let him/her interact with other dogs. We take a lot of time ensuring your dog is well settled and happy before we introduce them to new friends and most of them love the social
interaction. Dogs that prefer their own company get their own exercise area as we have 12 separate exercise areas. Small and big dogs are socialised separately.
How much time will my dog spend outside?
A normal day consist of two long exercise times of up to 4 hours each session with a rest period in between, we love the dogs out as much as possible as they play and are much happier to go in at night as they are worn out from the days exercise.
What food do we use?
Our main feed is Black Hawk which is a highly regarded dry food with an adult, puppy and grain free option. We also feed Mighty Mix biscuits and dog roll and a variety of treats. We feed twice a day, with the larger meal at night and separate the family dogs (ones that come in together) at meal times.
Can we come and inspect the kennels before booking in?
We have moved to an open day system where we have 2 or 3 open days per year where we have no guests and have our kennels and exercise areas open for inspection. This seems to work better for us with less disruption and noise. Once you have registered with us you will receive quarterly newsletters which will promote the open days and we also mention on them on our Facebook page.
We are working on a virtual tour video which can be viewed at any time.
My dog has come home dirty - why?
The dogs run around and play in the exercise areas which can be quite muddy when we have had a lot of rain – when playing some dogs jump on each other or have a friendly wrestle and many like to roll around in the grass or sand. Each dog is towel dried if they get wet, but they can still get a little dirty or smelly. We do offer a bath and brush service at $20.
Can I come in and settle my dog and set up his/her sleeping area?
No, we have found that people coming in and out of the kennel area increase the noise level dramatically and instead of helping the dogs settle in it increases anxiety levels for both dogs and parents.
How can I help my dog/cat settle in when it's his/her first time boarding?
You can bring them with when you come and view the kennels and we will let them walk around and sniff and get comfortable, if need be they can also come for a few day visits if the first stay is going to be a longer one. The best thing you can do is not show them you are upset leaving. Just be happy, calm and leave them quietly with us with no fuss, they soon settle once you are out of site and we give them lots of extra attention to help them adjust.